Shipping policy

Heim de Elysian – Shipping Policy

Heim de Elysian offers a seamless shopping experience. We are committed to offering quality products delivered directly to your door. We operate on a dropshipping model, meaning your orders are shipped directly from our global network of trusted suppliers.

Kindly review our shipping policy before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Once processed, you will receive a shipping confirmation with a tracking number.

2. Delivery Timeframe

We aim to deliver all orders within:

🕒 7–14 business days

This applies to all regions we serve, including:

United States
Canada
United Kingdom
Australia
Europe
Asia
Middle East
Africa
Other international destinations

NB: In rare cases, delivery may be delayed due to customs, supplier delays, or courier issues. We’ll always do our best to keep you informed.

3. Shipping Fees

We offer free shipping on most products.
Shipping charges (if applicable) are calculated and displayed at checkout.

4. Multiple Shipments

If your order contains multiple items, they may be shipped separately. This is due to the fact that we work with various suppliers and warehouses to fulfill your order efficiently.

5. Tracking Your Order

· Once your order is shipped, you’ll receive a tracking number via email or SMS.

· You can track your package using our tracking page:

6. Customs & Import Duties

Depending on your country, your order may be subject to customs fees, import taxes, or duties.
These charges are not included in your purchase and are the customer’s responsibility.

7. Delivery Issues

If your order does not arrive within 14 business days after shipment, please contact us, and we’ll assist you right away.

Please note:

We are not responsible for delivery delays caused by incorrect addresses or courier service disruptions.
Refunds are not issued for late deliveries unless the delay exceeds 35 days.

8. Damaged or Incorrect Items

If your item arrives damaged or is not what you ordered: